Spine Ops Privacy Policy

Effective Date: May 20261. IntroductionSpine Ops (“Spine Ops,” “we,” “our,” or “us”) provides SMS-based operational maintenance coordination services for property managers, tenants, vendors, and authorized maintenance personnel.This Privacy Policy explains how we collect, use, store, and protect information provided through our services, website, and SMS communication systems.By using Spine Ops services, you agree to the practices described in this Privacy Policy.⸻2. Information We CollectWe may collect:* Name
* Phone number
* Property address
* Unit information
* Maintenance request details
* Vendor and scheduling information
* SMS communication records
* Operational workflow dataWe collect information only as necessary to coordinate and manage maintenance-related operations.⸻3. How We Use InformationWe use collected information to:* Coordinate maintenance requests
* Send operational SMS updates
* Dispatch vendors
* Provide repair status notifications
* Manage approvals and workflow communication
* Maintain operational records
* Improve service reliability and supportWe do not use SMS messaging for promotional marketing.⸻4. SMS CommunicationsBy providing your phone number and participating in authorized maintenance coordination workflows, you consent to receive conversational and transactional SMS messages from Spine Ops.These messages may include:* Maintenance request confirmations
* Vendor dispatch notifications
* Scheduling updates
* Approval requests
* Completion confirmations
* Operational support communicationMessage frequency varies depending on maintenance activity.Message and data rates may apply.You may reply STOP at any time to opt out of SMS communications.You may reply HELP for support.⸻5. Sharing of InformationSpine Ops does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing purposes.Information may be shared only as necessary to:* Coordinate maintenance operations
* Communicate with authorized vendors or property management representatives
* Comply with legal obligations
* Protect operational integrity and security⸻6. Data SecurityWe implement reasonable administrative, technical, and operational safeguards to protect information from unauthorized access, misuse, or disclosure.However, no system can guarantee absolute security.⸻7. Data RetentionWe retain operational records and communication history as reasonably necessary for:* Service continuity
* Operational verification
* Dispute handling
* Compliance obligations⸻8. Third-Party ServicesSpine Ops may use third-party service providers for messaging, infrastructure, communications, and operational workflow processing.These providers are authorized to process information only as necessary to support Spine Ops operations.⸻9. Your RightsYou may:* Request to opt out of SMS messaging
* Request updates to inaccurate contact information
* Contact us regarding privacy concerns⸻10. Contact InformationSpine OpsWebsite: https://spineops.ioEmail: [email protected]⸻11. Updates to This PolicyWe may update this Privacy Policy periodically.Updated versions will be posted on this page with a revised effective date.