Spine Ops Privacy Policy

Spine Ops Privacy PolicyEffective Date: May 20261. IntroductionSpine Ops provides SMS-based property maintenance coordination services for property managers, tenants, vendors, and authorized maintenance personnel.This Privacy Policy explains how Spine Ops collects, uses, stores, and protects information provided through our services, website, and SMS communication systems.By using Spine Ops services, you agree to the practices described in this Privacy Policy.2. Information We CollectSpine Ops may collect information needed to coordinate maintenance-related operations, including:- Name
- Phone number
- Property address
- Unit information
- Maintenance request details
- Vendor and scheduling information
- SMS communication records
- Operational workflow dataWe collect information only as needed to coordinate, manage, and support maintenance-related operations.3. How We Use InformationSpine Ops uses collected information to:- Coordinate maintenance requests
- Send operational SMS updates
- Dispatch or coordinate vendors
- Provide repair status notifications
- Manage approval and workflow communication
- Maintain operational records
- Improve service reliability and supportSpine Ops does not use SMS messaging for promotional or marketing purposes.4. SMS CommunicationsBy providing your phone number and participating in authorized maintenance coordination workflows where SMS consent is disclosed, you consent to receive conversational and transactional SMS messages from Spine Ops.SMS messages may include:- Maintenance request confirmations
- Maintenance request updates
- Vendor dispatch notifications
- Scheduling updates
- Approval requests
- Repair status updates
- Completion confirmations
- Operational support communicationsMessage frequency varies depending on maintenance activity.Message and data rates may apply.You may reply STOP at any time to opt out of SMS communications.You may reply HELP for support.Consent to receive SMS messages is not a condition of purchase.5. Sharing of InformationSpine Ops does not sell, rent, or share mobile phone numbers, mobile opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.Information may be shared only as necessary to:- Coordinate maintenance operations
- Communicate with authorized vendors or property management representatives
- Support operational workflow processing
- Comply with legal obligations
- Protect operational integrity and security6. Data SecuritySpine Ops uses reasonable administrative, technical, and operational safeguards to help protect information from unauthorized access, misuse, or disclosure.However, no system can guarantee absolute security.7. Data RetentionSpine Ops retains operational records and communication history as reasonably necessary for:- Service continuity
- Operational verification
- Dispute handling
- Compliance obligations8. Third-Party ServicesSpine Ops may use third-party service providers for messaging, infrastructure, communications, and operational workflow processing.These providers are authorized to process information only as needed to support Spine Ops operations.9. Your RightsYou may:- Opt out of SMS messaging by replying STOP
- Request updates to inaccurate contact information
- Contact us regarding privacy concerns10. Contact InformationSpine OpsWebsite: https://spineops.ioEmail: [email protected]11. Updates to This PolicySpine Ops may update this Privacy Policy periodically.Updated versions will be posted on this page with a revised effective date.Spine Ops is the property maintenance coordination messaging program operated by SPINE SYSTEMS LLC.